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Digital Supply Coordinator


London, Greater London, United Kingdom



Closing date

Applications for this position have now closed

Apply via email

[Integral] is the music distribution and services division of [PIAS]. We are looking for a Digital Supply Coordinator to join our team. This role is perfect for someone who has excellent customer service skills and a strong understanding of Digital Service Provider metadata style guides.

Key responsibilities

• Be the first point of contact for issues with [Integral] content as raised by DSP Ops Teams.
• Checking all new releases are delivered correctly and ‘go live’ on their release dates across all Digital Service Providers.
• Dealing with content relocation requests on key platforms.
• Checking content is correctly delivered and scheduled to go live on time.
• Troubleshooting delivery issues in the global digital supply chain for both new and existing services.
• Communicating with DSPs, labels and internal departments on a day-to-day basis.
• Dealing with profiling requests from labels, ensuring that DSP standards are complied with.
• Supporting the Repertoire Ingestion Coordinator with new release approvals in the Repertoire Management System as required.
• Ensuring that timed releases are correctly set up in systems.
• Test new DSP feeds to ensure that they are working correctly prior to going live.
• Circulating the new release schedule as required to external partners.
• Attend weekly scheduling meetings to discuss upcoming submissions and identify any potential issues and provide insight and guidance.
• Keep the Head of Repertoire Operations informed of key issues and escalate where necessary.

Skills & experience

• Superb customer service skills and strong sense of urgency with the ability to navigate issues and find resolutions.
• Strong understanding of Digital Service Provider metadata style guides and delivery requirements.
• Minimum 1-2 years experience in a digital production related role.
• Experience of working with DSP Content Management Systems.
• Experience in operating Digital Asset Management systems an advantage.
• Experience with or a strong keenness to learn technical infrastructure and processes.
• Ability to pick up new systems and processes quickly.
• Advanced Excel proficiency.
• Demonstrated ability to make recommendations to effectively resolve issues by using judgment that is consistent with standards and policies.
• Excellent written and oral communication skills.
• Keen attention to detail and results driven.

[PIAS] and [Integral] fundamentally embrace diversity. We strive to provide a fair and supportive work environment for all our employees, regardless of their age, sex, marital status, sexual orientation, disability, race, colour, nationality, ethnic or national origin, religion, or affiliation to any political party or trade union. We aim to employ people who reflect the diverse nature of society and we value each of our employees for the contribution they make, both individually, and as part of the [Integral] team. We believe in creating an inclusive environment and it’s an essential part of our culture. We expect all our employees to treat each other equally, honestly and with respect. We want to nurture a culture where diverse perspectives can help drive our company forward around the globe.